Impact of healthcare service quality on older people’s satisfaction at geriatric medical centers: a rapid review

Authors

DOI:

https://doi.org/10.4081/jphia.2023.2685

Keywords:

Healthcare services quality, older adults, geriatric medical centers, satisfaction, quality of care, patient health outcomes, rapid review

Abstract

Introduction. Older adults are concerned about the quality of care as many of them are vulnerable to the co-occurrence of geriatric syndromes and age-related diseases due to accumulated impairments in multiple systems. Literature indicates that though people are living longer, they are not necessarily living healthier, which creates the need for providing quality healthcare services specifically to address the needs of this population. B This rapid review investigates the impact of healthcare service quality on older people’s satisfaction at geriatric medical centers. Methods. The rapid review includes 11 articles from searches on PubMed, PsycINFO and Google Scholar. Results. The reviewed studies indicate that the quality of healthcare services to older adults enhances their satisfaction at senior facilities and produces positive patient outcomes. A thematic analysis of these studies revealed four major themes related to the review topic: perceived quality of healthcare services, patients’ quality of life, patient satisfaction, and provider-patient communication. Implications for practice. Nurses should provide high-quality care to older adults in geriatric settings to improve patients’ and their families’ satisfaction. Nurses should target quality leadership, implement quality improvement, and communicate effectively. Nurses should also offer patient-centered care by involving family members in care planning.

Download data is not yet available.

References

Atad, O. I., & Caspi, D. (2020). Exercise and perceived quality of life among frail older adults. Quality in Ageing and Older Adults, 21(1), 29–38. https://doi.org/10.1108/QAOA-08-2019-0047 DOI: https://doi.org/10.1108/QAOA-08-2019-0047

Burlakov, N., Rozani, V., Bluvstein, I., & Kagan, I. (2021). The association between quality and safety climate of a hospital ward, family members’ empowerment, and satisfaction with provided care. Journal of Nursing Scholarship, 53(6), 727–736. https://doi.org/10.1111/jnu.12682 DOI: https://doi.org/10.1111/jnu.12682

Chang, H.-K., Gil, C.-R., Kim, H.-J., & Bea, H.-J. (2021). Factors affecting quality of life among the older in long-term care hospitals. Journal of Nursing Research, 29(1), 1-9. DOI: https://doi.org/10.1097/jnr.0000000000000413

Dartigues, J.-F., Bourdonnec, K., Tabue-Teguo, M., Le Goff, M., Helmer, C., Avila-Funes, J., & Pérès, K. (2022). Co-occurrence of geriatric syndromes and diseases in the general population: Assessment of the dimensions of aging. The Journal of Nutrition, Health & Aging, 26, 37-45. DOI: https://doi.org/10.1007/s12603-021-1722-3

Duffy, J. R. (2022). Quality caring in nursing and health systems: Implications for clinicians, educators, and leaders. Springer Publishing Company. DOI: https://doi.org/10.1891/9780826136961

Even-Zohar, A. (2014). Quality of life of older people in Israel: A comparison between older people living at home who are members of a ‘supportive community’ and nursing home residents. European Journal of Social Work, 17(5), 737–753. https://doi.org/10.1080/13691457.2014.930731 DOI: https://doi.org/10.1080/13691457.2014.930731

Fox, M., Sidani, S., Tregunno, D., & Butler, J. (2017). Nurses' perspectives on the geriatric nursing practice environment and the quality of older people's care on Ontario Acute Care Hospitals. Canadian Journal of Nursing Research, 49(2), 94-100. DOI: https://doi.org/10.1177/0844562117707140

Gindin, J., Shochat, T., Chetrit, A., Epstein, S., ben Israel, Y., Levi, S., Onder, G., Carpenter, I., Finne-Soveri, H., van Hout, H., Henrard, J.-C., Nikolaus, T., Topinkova, E., Fialová, D., & Bernabei, R. (2014). Insomnia in long-term care facilities: A comparison of seven European countries and Israel: The services and health for older in long term care study. Journal of the American Geriatrics Society, 62(11), 2033–2039. https://doi.org/10.1111/jgs.13099 DOI: https://doi.org/10.1111/jgs.13099

Hartgerink, J. M., Cramm, J., Bakker, T., Mackenbach, J., & Nieboer, A. (2015). The importance of older adults’ experiences with care delivery for their quality of life after hospitalization. BMC Health Services Research, 15(311), 1-7. DOI: https://doi.org/10.1186/s12913-015-0982-1

Heidari, M. R., Pour, H., Norouzadeh, R., & Temel. (2017). Assessment patients’ satisfaction related on quality of care: A cross-sectional descriptive study. Asian Journal of Medicine and Health, 5(4), 1-8. DOI: https://doi.org/10.9734/AJMAH/2017/34513

Huisman, J., & Tight, M. (2022). Theory and method in higher education research. Emerald Group Publishing. DOI: https://doi.org/10.1108/S2056-3752202308

Jack, K., Ridley, C., & Turner, S. (2019). Effective communication with older people. Nursing Older People, 31(4), 40-48. DOI: https://doi.org/10.7748/nop.2019.e1126

Magnuson, A., Sattar, S., Nightingale, G., Saracino, R., Skonecki, E., & Trevino, K. (2019). A practical guide to geriatric syndromes in older adults with cancer: A focus on falls, cognition, polypharmacy, and depression. American Society of Clinical Oncology Educational Book, 39, e96-e109. DOI: https://doi.org/10.1200/EDBK_237641

Merims, D., ben Natan, M., & Seleznev, I. (2018). The effect of leisure activities, purpose in life, and spirituality on short-term outcomes of geriatric rehabilitation. Topics in Geriatric Rehabilitation, 34(3), 207–212. https://doi.org/10.1097/TGR.0000000000000196 DOI: https://doi.org/10.1097/TGR.0000000000000196

Page, M., McKenzie, J., Bossuyt, P., Boutron, I., Hoffman, T., Mulrow, C., & Glanville, J. (2021). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. The British Medical Journal, 372(n71).

Podell, R., Kaufman-Shriqui, V., Sagy, Y. W., Manor, O., & Ben-Yehuda, A. (2018). The quality of primary care provided to the older in Israel. Israel Journal of Health Policy Research, 7(1), 21. https://doi.org/10.1186/s13584-018-0214-3 DOI: https://doi.org/10.1186/s13584-018-0214-3

Poot, A. J., den Elzen, W., Blom, J., & Gussekloo, J. (2014). Level of satisfaction of older persons with their general practitioner and practice: Role of complexity of health problems. Plos One, 9(4), 1-5. DOI: https://doi.org/10.1371/journal.pone.0094326

Shuv-Ami, A., & Shalom, T. (2017). Demographic differences of perceived service quality in emergency rooms of hospital organizations. International Journal of Organizational Analysis, 25(2), 282–294. https://doi.org/10.1108/IJOA-08-2016-1052 DOI: https://doi.org/10.1108/IJOA-08-2016-1052

Sinha, B. R. (2019). Multidimensional approach to quality of life issues: A spatial analysis. Springer Nature. DOI: https://doi.org/10.1007/978-981-13-6958-2

Sterne, J., Hernan, M., Reeves, B., Savovic, J., Berkman, N. V., Henry, D., & Altman, D. (2016). ROBINS-I: A tool for assessing risk of bias in non-randomised studies of interventions. British Medical Journal, 355, 1-7. DOI: https://doi.org/10.1136/bmj.i4919

Wilde, B., Larsson, G., Larsson, M., & Starrin, B. (1995). Quality of care from the older person's perspective: Subjective importance and perceived reality. Aging Clinical and Experimental Research, 7, 140-149. DOI: https://doi.org/10.1007/BF03324304

Wister, A., Lear, S., Schuurman, N., MacKey, D., Mitchell, B., Cosco, T., & Fyffe, I. (2018). Development and validation of a multi-domain multimorbidity resilience index for an older population: Results from the baseline Canadian Longitudinal Study on Aging. BMC Geriatrics, 18(170), 1-13 DOI: https://doi.org/10.1186/s12877-018-0851-y

World Health Organization. (2021, October 4). Ageing and health. https://www.who.int/news-room/fact-sheets/detail/ageing-and-health#:~:text=At%20this%20time%20the%20share,2050%20to%20reach%20426%20million.

Downloads

Published

19-06-2023

How to Cite

Sharkiya, S. H. (2023). Impact of healthcare service quality on older people’s satisfaction at geriatric medical centers: a rapid review. Journal of Public Health in Africa, 14(8). https://doi.org/10.4081/jphia.2023.2685

Issue

Section

Reviews